Terms of Service

These Terms of Service ("Terms") govern your use of hanzistroke.com, the HanziStroke mobile application, and related services (together, the "Services"). By using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

You must be at least 13 years old to use the Services. If you are under the age of majority where you live, use the Services only with the permission and supervision of a parent or legal guardian.

HanziStroke provides Chinese-learning tools and content, including stroke-order animations, character and word dictionaries, pronunciation, interactive writing practice, worksheets, HSK and other courses, flashcards, dictation, saved vocabulary, daily goals, progress tracking, and related account and support features. Some features are available without an account; an account is needed for synced progress, purchases, and other account features.

You can use the same HanziStroke account on the website and in the mobile application. Features, limits, availability, and supported sign-in or purchase methods may differ between them.

You are responsible for keeping your account credentials and device secure and for activity under your account. Provide accurate information and promptly update it when it changes.

Use the same sign-in method associated with the account you intend to access. We do not automatically merge accounts merely because their email addresses match. Google and Apple sign-in are subject to the provider's terms and availability.

You may use the Services for lawful personal learning and other uses we expressly permit. You agree not to:

• break the law, infringe rights, or misuse another person's account;

• probe, bypass, or defeat rate limits, access controls, purchase checks, or security features;

• scrape, crawl, copy, bulk-download, resell, or systematically extract content or data;

• disrupt, overload, reverse engineer, or introduce malware into the Services; or

• use automated or deceptive methods to obtain access, credits, memberships, or other benefits.

The Services and their text, data, examples, graphics, animations, audio, software, worksheets, and other materials are owned by HanziStroke or our licensors and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for personal, non-commercial learning.

You may save or print materials for your own learning where the feature allows it. Do not remove notices, republish substantial collections, sell generated or downloaded materials, or create a competing dataset or service without written permission.

You retain rights in information and materials you submit, such as feedback, profile images, or messages. You grant us the limited rights needed to host, process, display, secure, and deliver those submissions as part of the Services. Do not submit material you do not have the right to use or that contains another person's private information without permission.

If you send suggestions or feedback, you allow us to use them to improve the Services without owing you compensation, while keeping personal information subject to the Privacy Policy.

Free features may be subject to daily or feature limits. Pro membership unlocks the benefits shown on the pricing or purchase screen, subject to the applicable plan and account status.

The website's three-month plan renews automatically every three months until cancelled. The one-year plan grants twelve months after a one-time payment and does not automatically renew. Lifetime access is a one-time, non-renewing purchase. Prices, taxes, regional offers, and final terms are those shown at checkout.

Website purchases are subject to the payment provider's checkout terms and our seven-day money-back guarantee, where eligible. Request a website refund by contacting support@hanzistroke.com with the purchase details; we may verify the purchase and apply the guarantee's eligibility rules.

The iOS application offers three Pro options through Apple's App Store: 3 Months is an auto-renewable subscription billed every three months; 1 Year is a one-time purchase for twelve months of Pro access with no automatic renewal; and Lifetime is a one-time, non-renewing purchase. The price and currency shown in Apple's purchase confirmation apply.

Payment is charged to your Apple Account at confirmation of purchase. The 3-month subscription renews automatically unless canceled at least 24 hours before the current period ends. Your Apple Account is charged for renewal within 24 hours before the end of the current period. You can manage or cancel your subscription in your Apple Account settings. Canceling stops future renewals; access normally continues until the end of the paid period, subject to refunds or revocation.

For eligible purchases, use Restore Purchases in the app while signed in to the HanziStroke account associated with the purchase and the Apple Account used to buy it. Contact support if your purchase is not reflected in your membership.

App Store purchases are subject to Apple's billing and refund policies. Our website's seven-day money-back guarantee does not apply to App Store purchases. Request an Apple purchase refund through Apple's refund service; eligibility and approval are determined by Apple, subject to applicable consumer rights. We cannot cancel an Apple subscription on your behalf, but we can help with account entitlement issues.

Manage or cancel an Apple subscription

Request a refund from Apple

You may request account deletion through account settings or the mobile application. Deleting your HanziStroke account affects both the website and the mobile application. Deletion is intended to be permanent and may remove learning history, saved content, sessions, and other account data after the staged process completes. It does not automatically cancel an external Apple or payment-provider relationship; cancel recurring billing through the relevant provider or contact support before deletion.

We may suspend or terminate access when reasonably necessary to protect users, the Services, or our rights, or when you materially breach these Terms. We will handle active memberships and required records according to the applicable purchase terms and law.

We work to keep the Services available and accurate, but we do not promise uninterrupted operation, error-free content, permanent availability of any feature, or compatibility with every device. We may change, limit, suspend, or discontinue features, content, plans, or platforms, with notice where required.

We may update these Terms from time to time. The updated version applies when posted unless a later effective date is stated. Your continued use after the effective date means you accept the updated Terms.

The Services are educational tools. Stroke-order conventions, pronunciations, definitions, examples, translations, and other content may contain errors or vary by source, region, script, or context. Use independent judgment and do not rely on the Services as professional, legal, medical, or other specialized advice.

To the extent permitted by law, the Services are provided as available and without warranties of any kind, express or implied. We disclaim warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or secure operation.

To the extent permitted by law, HanziStroke and its operators, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, profits, goodwill, or access arising from or related to the Services or these Terms. Nothing in these Terms limits liability that cannot legally be limited or excludes rights that cannot be excluded.

The Services may depend on or link to third-party services, including Google, Apple, payment providers, hosting and storage providers, and email or analytics providers. Those services have their own terms and privacy policies. We are not responsible for third-party services, content, outages, or decisions, including an App Store purchase or refund decision.

Questions about these Terms or a purchase can be sent to support@hanzistroke.com.